Oh, how grateful I am that we live in 2016. I remember when calling a cab meant hoping you don't get a busy tone, followed by waiting on hold with bad music, followed by a 20 minute wait. I would call them after 20 minutes to be told "the driver will be right there". Around 5 minutes later I was told the same, until the driver finally showed up. The car typically didn't smell too great, and the drivers drove like real New Yawkers (this is actually a compliment hehe). There was no such thing as customer service, because it was not necessary. We were at the mercy of the dispatcher and driver.
Fast forward 10 years. I have 4 taxi apps in my phone, and I use all of them. I currently have Uber, Lyft, Juno and Gett.
My regular go to app is obviously Uber. This is because Uber has the best cars. I'm often upgraded to an SUV or a sub-luxury car, even when I use UberX. I also take advantage of UberPool when traveling in cities, I find the fairs to be cheaper than public transportation at times. Oh, and if you happen to live in San Francisco, check out this promo: This September, unlock $2 uberPOOL and $7 uberX rides for as little as $20 upfront.
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My next go to app would be Lyft. I don't love Lyft, I find the cars to be slightly lower quality but the service is great and drivers appear more eager to please you. Whenever Uber is Surging, or not many cars are showing in my area I immediately fire up Lyft.
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Gett is another Taxi App that has not taken off as quick as Uber or Lyft. I think the main reason is the competitive promotion for sign up was not strong enough, and there's not enough social word of mouth. I have tried it, but it's definitely low on the list. However is is extremely useful for booking a car up to 2 weeks in advance.
Juno is another app that is in Beta in NYC only and has only excepted long-time Uber 4.7+ star drivers. Interestingly enough, they are wooing drivers with equity options. Unfortunately, I am not located in NY and thus unable to try them out but I have heard good things about them. Check them out here, and save 25% off all your rides while they are still in Beta.
Am I missing any? Let me know in the comments below!